E-Mail Address:


Password:

Forgotten Password

Login

OR
Create an Account

Shipping Terms & Conditions

World-Wide Shipping is Available

We can only guarantee delivery and tracking for international packages via the EXPRESS SHIPPING option.
 
Please note, we ship the most affordable way possible for our customers, while we have Delivery Confirmation for all US orders, we have no way to track international packages (the cost to do so is prohibitive).  Your order is at the mercy of your local postal system and we should not be held responsible for the nuances of your countries customs or postal services.
 
We can only guarantee delivery and tracking for international packages via the EXPRESS SHIPPING option.
 
As the customer, you are responsible for any taxes, VAT or customs fees that your country charges for your purchase.
 
 
Shipping Schedule
 
Chapterhouse Studios ships out once a week - Every Friday.  If you have an urgent order, please let us know and we will accomodate you to the best of our abilities.  I pack orders on Thursday.  If you want an order to ship out in the same week you must have that order in no later then Wendesday 2400 hours Central Mountain US time.
 

We do sell out of some items and they are listed as having waiting periods.  Keep this in mind and always feel free to email us at sales@chapterhousestudios.com with any order inquiries.

 
Order Status Explanations
 
Pending - You have an order on your account and have input the address and your order information; your payment has not been recieved or your e-check is still in clearing.
 
Processed - Our employee has confirmed your order within our paypal account and our webcart, it has been invoiced and is waiting to be packed and shipped.  At this point your order could be waiting for us to recieve products that are sold out, rest assured your order is invoiced and only waiting to be packed and shipped.
 
Shipped - Your order has been cleared through our system, products have been packed and your order is now in the hands of your postal system.  Please note, there is no tracking for international orders, we keep records that we have paid for shipping and delivered orders to the shipping company.  Unfortunately tracking for international packages would start costing $40 at the smallest parcel and escalate from there.
 

      You (the customer) understands that Chapterhouse Studios LLC and its associates will not be held responsible for the following:

1) Any injury or damage sustained in the use of the products you are purchasing

2) Any loss of products due to the international delivery of said product caused by postal delivery companies or your countries specific customs department

3) Payment of any customs/VATS/taxes that your country charges.

Chapterhouse Studios LLC will replace products that are damaged during the creation process free of charge as well as errors caused by mispacking orders (such as wrong components or missing products),  any other damages such as those caused in the assembling of the products, change of function or modification will be the sole responsibility of the customer.